Tyler said that we could simply run the firmware WITHOUT all the manual interaction, and we could run it silently…. We were then escalated to someone who (we’ll call him “Tyler”) deals more with deployment and management for enterprise, with specific emphasis on SCCM. But did you deploy the firmware silently to 50 other laptops that are in use by real people? I was given the answer of, “Use Dell Command Update! It’s really easy, and worked for me.” I don’t believe sending a tech out to each dock and updating the dock firmware manually is a viable solution, so I took this problem to our local Dell Technical rep. We currently have 45 (and counting) 7389s/7390s spread across 3 different locations. You think they’re going to follow the directions Dell listed above? I’ve seen users straight up hold down the power button when the computer reads “Do not shut down… Please wait”. Not sure about your user base, but I certainly wouldn’t want to force our users to follow this process…. This update also required a reboot to complete. Connect the AC Adapter with dock first then connect USB Type-C cable to the computer. Remove the AC Adapter of the dock station from the dock.ģ.
Remove the USB Type-C Connector of the dock from the computer.Ģ. When I updated the firmware manually on the machines I was trouble-shooting, the message listed a quite lengthy and hands-on process to complete the Firmware update: 1. The next question was, “How do we update all docking station firmware across the company?” In this trouble-shooting process, I updated the WD15 firmware and saw things get better. This journey started while trouble-shooting some performance issues with dell 7389s and 7390s, which also happen to use the WD15 docking station.
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